We want you to be delighted with your purchase. However, if you have any concerns or are unhappy with your order, please contact us at hello.missdotty@gmail.com so we can discuss the issue and work towards the best possible solution.

‍Faulty or Incorrect Items

In the unlikely event that your item arrives faulty, damaged, or not as described, please contact us as soon as possible.

The item may need to be returned for inspection in its original condition, including any packaging, labels and proof of purchase where applicable. Items must be returned within the agreed timeframe to allow us to assess the issue and determine the appropriate resolution.

If the item is confirmed to be faulty, we will cover reasonable return postage costs and provide an appropriate remedy in line with your statutory rights.

For items that are not found to be faulty, return postage costs remain the responsibility of the customer.

Returning an Item

If you wish to discuss a return, please contact us before sending anything back. Please include details of your order, the item concerned, and the reason for your return request.

We recommend using a tracked or recorded delivery service when returning items, as we cannot accept responsibility for parcels that are lost or damaged while being returned. Items remain the customer's responsibility until they have been received by us.

Handmade Items & Care

Due to the handmade nature of our products, each item may have small variations that make it unique. We are unable to accept returns due to a change of mind, incorrect care, or damage caused by washing, storage or general use.

Please follow the care instructions provided with your purchase. Natural fibres, particularly wool, require appropriate care to maintain their appearance, softness and longevity.

Knitting Kits & Yarn

Due to the nature of our knitting kits and how they are prepared, unused yarn supplied as part of a kit is not eligible for return or refund unless it is faulty. This policy helps us manage kit preparation, reduce waste and minimise unnecessary environmental impact.

Bespoke & Personalised Orders

Items made specifically to your requirements, including custom sizes, colours or personalised designs, cannot be returned or refunded unless they are faulty or not as described.

Please ensure all details, including measurements and colour choices, are confirmed before placing a bespoke order.